Yes, there is no membership fee or cost to join. All customers who provide their first name, last name, and email address will be entered into the Member Tier.

Shop at Roots retail dispensaries and you will automatically be enrolled in the Roots Rewards program when you provide your first name, last name, and email address to the dispensary associate at checkout!

The only information you need to provide in order to join the Roots Rewards program is your first and last name and email address. ​

Yes. All information given to ROOTS Dispensary is protected; please click here to learn more. ​

You do not have to provide your mobile number in order to enroll in the Roots Rewards program. However, first name, last name, and email address must be provided in order to enroll. ​

Once provided with your email address, we will use it to create your Roots Rewards program account so that we can continue to add points to your account with every purchase made. Email addresses will also be used in order to send Roots Rewards transactional emails regarding account updates and point balances. ​

Yes, customers may combine current discount promotions with their rewards points. New points will be earned on net spend. ​

You can view your points balance by logging into your account on the Roots Rewards website, in rewards transactional email communications, on your latest purchase receipt, or by asking a dispensary associate.

Dispensary associates can help you update your profile in-store.

No, rewards points from two accounts may not be merged or transferred to one another. ​

No, a purchase is required to redeem points.

We’ll email your reward on your birthday! It’s valid for 7 days.

Member = 3 points for every $100 spent. ​

Elite = 5 points for every $100 spent. ​

VIP = 8 points for every $100 spent.​

All products, including discounted products, are eligible. ​

All products, including discounted products, are eligible. All purchases made in person, online, or via phone orders qualify to earn points upon completion of the transaction through Roots retail locations.

Members earn base points on every purchase made in a Roots retail dispensary or through the Roots website for an online order for pickup or delivery. Once available, bonus points will be able to be earned for extra incentivization, and uses are to be determined. ​

No, points can ONLY be credited toward purchases made at ROOTS Dispensary.

Your points will be automatically added to your Roots Rewards account balance once a purchase is completed.

If your first name, last name, and email address are not associated with the account, the points may not allocate correctly. Be sure to use the same account log-in information every time you shop. Customers can contact their local dispensary associate for additional assistance. ​​

Purchases through the following channels are not eligible purchases for accumulating points under the Roots Rewards program: ​

CuraleafHemp.com ​

SelectCBD.com ​

DeliverSelect.com ​

Third-party dispensaries that sell our products ​

Any other branded ecommerce sites ​

B2C sales to distributors or wholesalers ​

Yes. Customers enrolled in the Rewards program will earn points based on the tier they qualify for. ​

“Member” Tier: $3 earned for every $100 spent. Therefore, 0.03 points for every $1 spent. ​

“Elite” Tier: $5 earned for every $100 spent. Therefore, 0.05 points for every $1 spent.​

“VIP” Tier: $8 earned for every $100 spent. Therefore, 0.08 points for every $1 spent.​

Yes, points expire after 3 months of no purchase activity. ​

The best way for rewards points not to expire is to shop at ROOTS Dispensary regularly or once every 2.5 months, before points expire at the 3-month mark. ​

Points that were earned on merchandise purchased will be removed from the balance if merchandise is returned for a refund.

You cannot be in negative point balance status; the account would be at zero. ​

You do not need to remind the dispensary associate that you would like to earn points. Roots Rewards points will be automatically added to your account if you have provided the same first and last name and email address that is on your Roots Rewards account. ​

No, points can only be earned toward the account information associated with the purchase.​

At ROOTS Dispensary.

When shopping at ROOTS Dispensary, confirm with the dispensary associate if you would like to use and apply your points or if you want to save and continue to accrue them. ​

Yes, absolutely.​

Yes, points are allocated immediately once a purchase is completed and can be used on future purchases, even instantly after the last completed purchase.